10xLogisticsExperts, LLC - Leading Revolutionary Change: customer centric

A 25 year veteran of the supply chain and logistics industry blogs on all things logistics. Experience in 3PL, automotive and consumer goods logistics help bring a unique insight to this topic

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Showing posts with label customer centric. Show all posts

Sunday, March 3, 2019

Provide Ritz-Carlton Service to Your Customers - It is Mostly Free

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I had such a great experience this weekend I had to, as always, relate it back to customer value chain fulfillment. We decided to spend the...

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Sunday, February 24, 2019

Kraft, ZBB and the Art of Designing Supply Chains

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A lot has been written this weekend about what is happening at Kraft Heinz ( KHC ) and why they suddenly had to write down a huge portion of...

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Thursday, August 10, 2017

If Your Supply Chain is Not Customer Centric - You Are Dead

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My previous post discussed why Amazon is killing the retail market. My thesis is simple and it has nothing to do with Amazon being a finan...

Monday, June 5, 2017

Definitions of Terms Must be as Your Customer Sees It

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I am sitting on a plane right now, on the Tarmac, moving nowhere. This reminds me of another aspect of a truly custome r centric supply cha...

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