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Sunday, March 3, 2019

Provide Ritz-Carlton Service to Your Customers - It is Mostly Free

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I had such a great experience this weekend I had to, as always, relate it back to customer value chain fulfillment.  We decided to spend the...
3 comments:
Sunday, February 24, 2019

Kraft, ZBB and the Art of Designing Supply Chains

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A lot has been written this weekend about what is happening at Kraft Heinz ( KHC ) and why they suddenly had to write down a huge portion of...
2 comments:
Sunday, October 21, 2018

The End of Sears Should Be Mourned by The Supply Chain Community

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If I described to you a retail entity which did the following what would you say? Took orders nationwide over multiple channels (whatever...
Friday, September 28, 2018

Capitalism without Capital and Why Amazon Was Able to Get To Scale

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I am currently reading a fantastic book titled Capitalism without Capital:  The Rise of The Intangible Economy by Jonathan Haskel and Stian ...

Heading to Edge 2018 - CSCMP

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I hope to connect with a lot of colleagues and meet new ones as we head to Nashville for the CSCMP Edge 2018 meeting.  For those who are ne...
Sunday, June 3, 2018

Convinced Even More That Wal-Mart Should Be The Winner v. Amazon

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I have written many times about the idea of Walmart v. Amazon in the battle of retailing and e-commerce.  My basic thesis has always been ...
Sunday, May 27, 2018

Macroeconomics are Supporting The Tight Freight Market (Macroeconomic Monday)

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I wanted to write a quick note about the tight freight market.  We all know it is tight and certainly there are no lack of free webinars ...

Will Disruption in The Inefficient Transportation Market Come From Within

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Many of you who have read my blog over the last many years know I am a bit critical of our industry.  Innovation has been very slow in comin...
Saturday, April 28, 2018

Why Are People Using The Driver "Crunch" as An Excuse for Poor Service?

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Ok, no more webinars or explanations of how to be a "shipper of choice... please.  I think we all get it that there is a driver problem...
Sunday, January 7, 2018

When Does a Comment to Investors Become an Illegal "Signal" to Competitors?

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On July 18, 2015 I wrote a blog post entitled:   DOJ Investigates Airlines - Are the Trucking Companies Next?   At that time I had just read...
Sunday, December 24, 2017

Thoughts on Retailers Buying XPO Logistics and What The Right Strategy Should Be

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I generally do not like to comment on something so speculative however Friday ended with a huge bang in the supply chain industry with Amazo...
3 comments:
Saturday, October 7, 2017

Amazon Final Mile - It is All About The Brand

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I keep being asked why in the world would Amazon start their own home delivery / final mile service (See Amazon Logistics )?  Everyone quest...
1 comment:
Friday, October 6, 2017

Why Do Supply Chain Transformations Fail - The Case for Change Management

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I have been thinking and reading a lot lately about supply chain transformations.  I have also been involved in many of them throughout my c...
1 comment:
Saturday, August 26, 2017

Interesting Supply Chain Events from Week of August 21, 2017

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The week is over and some very interesting reads and developments.  Let me get right to them: The war between Amazon and Walmart heats...
Friday, August 25, 2017

Leadership Still Counts in Supply Chain

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There is a lot of talk (even on this blog) about the cool and "sexy" technology being deployed in Supply Chain today. Things like...
1 comment:
Thursday, August 10, 2017

Cyber Attacks: How We Have Moved From Corporate Espionage to Corporate Warfare

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A great posting over at Supply Chain Matters relative to the impact of cyber attacks on Just in Time (JIT) businesses.  A simple cyber atta...
1 comment:

If Your Supply Chain is Not Customer Centric - You Are Dead

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My previous post discussed why Amazon is killing the retail market.  My thesis is simple and it has nothing to do with Amazon being a finan...
Monday, July 31, 2017

Amazon Doesn't Kill Businesses - Ignoring Customer Needs Does

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I am going to formulate a more detailed post on this tonight and I think this is a topic needing coverage. It is all about how Amazon got wh...
2 comments:
Saturday, July 29, 2017

The Week in Review - ELDs, Amazon (again), Foxconn, Border Adjustment Tax - Dead, and Drivers

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Another week down in 2017 and amazingly just a few more weeks before those in the retail supply chain will be going crazy getting ready for ...
Thursday, July 20, 2017

Amazon and Kenmore - A Match Made in Heaven

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It is incredible it took this long for the marriage made in heaven to happen. Kenmore is the crown jewel of Sears and Amazon has always wan...